CAL Internet Services, Inc. Billing Policies and Procedures

To ensure that we provide our customers with the highest level of service, we would like to briefly outline our billing policies and procedures.

Monthly Services

For monthly services, CAL Internet Services, Inc. sends invoices both by e-mail and traditional mail on the first day of the billing cycle. If the customer would prefer, we can send the invoices to them only by e-mail. Monthly service fees are paid in advance for the month of service.

The monthly billing cycle usually begins on the day that the customer signs up for service and ends the day before the same numerical day the following month. If you are adding additional services, and are an existing customer, your first partial month may be pro-rated for the new services so that you only receive one invoice each month for all of your services.

The smallest unit of monthly service available is a single month. A month runs from the first day of the billing cycle to the day before the next billing cycle begins. In general, it is not possible to purchase fractions of a month of Internet.

Annual Services

For year-long services, CAL Internet Services, Inc. processes billing transactions yearly, the morning of your original sign up date. Fees are paid in advance for the year of service.

The annual billing cycle begins on the day that you sign up for services and continues up to, but not through, the same day the following year. The next billing cycle begins that day the following year. If you add a new service to an existing customer, the new service may be pro-rated to the next billing date of the other services so that the customer only receives one invoice each year.

The smallest unit of the yearly service available is the single year. A year of service will begin on the day that you sign up and continue up to but not including that same day the next year. In general, it is not possible to purchase a fraction of a yearly service.

Payment for the following year of service is due one month before the previous year is completed. If a customer continues service into the next year, a charge for renewal of service for one full year will be automatically applied on the first day of the new billing cycle. This will continue for subsequent years, if the customer continues service.

Credit Card Payment (VISA, Mastercard, American Express, or Discover)

Customers who use a credit card payment method (Visa, Mastercard, American Express, or Discover) will have their cards charged during the first day of their billing cycle. It will be charged on the next billing day after the day of sign up each month for monthly customers or each year for yearly customers.

If a customer wishes to make changes to the credit card information CAL Internet Services, Inc. has on file, the changes must be brought to CAL Internet Services, Inc.'s attention on or before the last day of the previous billing cycle.

If CAL Internet Services, Inc. does not have valid credit card information on file or the credit card on file has expired, a representative of CAL Internet Services, Inc. will attempt to contact the customer by phone and/or e-mail to obtain a new credit card number. If the customer cannot be reached, a $10 service fee will be added to the account balance.

If - when CAL Internet Services, Inc. applies a charge to a credit card - the charge is not authorized, there will be a $10 service fee added to the account balance. Following this action, a representative of CAL Internet Services, Inc. will attempt to contact the customer by phone and/or e-mail to obtain a new credit card number.

Canceling Monthly Service

If a customer contacts CAL Internet Services, Inc. five (5) days before the account would be renewed, they can cancel their monthly service, and it will not renew for the next month. Monthly service customers can switch to yearly service at any time. The customer must notify CAL Internet Services, Inc. of their intention to switch their account.

Canceling Annual Service

If a customer contacts CAL Internet Services, Inc. five (5) days before the account would be renewed, they can cancel their yearly service, and it will not renew for the next year. There will be a $30 service charge for premature cancellation. Refund amount will be calculated based on number of months the service was used and charged at monthly rate.

Customers who sign up for the yearly service may at any time switch to the monthly service. The customer must notify CAL Internet Services, Inc. of their intention to switch their account. The account will be modified as if the customer had signed up for and paid the monthly fees of the monthly package.

Returned Check Policy

In the event that a check is returned, there will be a $25 service fee added to the account balance.

Late Payments

Account balances are to be paid by the due date printed at the top of the invoice. A late payment fee of $25 will be added to the account balance if payment is not received before the first day of the next billing cycle.


Additional Procedures

If an account is two billing cycles overdue, CAL Internet Services, Inc. will temporarily suspend the account. To reactivate the account, there is a $15 reactivation fee.

Debit adjustments such as returned check charges, temporary disconnect restore service charges, late payment charges and credit adjustments will all appear under Current Charges. If you have any questions concerning these charges, please call the inquiry number at the top of your invoice.

You may have sent us a payment that was not processed in time to reflect on your current invoice. If this is the case, please deduct any amount already paid before sending your current payment.

If you are in dispute over charges on your bill please call or send us an e-mail. Please provide the following information in an e-mail:

   • Invoice number
   • Account name
   • Date of the invoice
   • Amount of the charge in dispute
   • Label of the charge from your invoice
   • Reason for your dispute