For instructions, click here.

For instructions, click here.

On the File menu, point to "Identities," and then click "Add New Identity." Enter the name of the new user. Select the "Require a password" option, and then enter a password if you want to include a password for this identity. Outlook Express asks you if you want to log on as the new user. If you answer yes, you will be prompted for information about your Internet connection. If you answer no, the current user remains logged on. To switch to a different identity on the File menu, click "Switch Identity." Select the user you want to switch to.

For instructions, click here.

For instructions, click here.

-   Press "OK" to save the changes and you are done!

If you get disconnected every time you try to send/receive e-mails, follow the instructions below to make sure that your Outlook Express settings are correct:

-   Click on Outlook Express.
-   Click on "Tools" in the main menu of your Outlook Express.
-   Click on "Options..."
-   Click on "Connection" tab and make sure that the following option is UNCHECKED: "Hang up after sending and receiving."
-   Click on "Apply" button and then click on OK button.

If your contact reports that they get a rejected e-mail message each time they send you an e-mail, it might be related to SPAM. You need to do the following:

-   Notify your contact (sender of the e-mail) to forward the rejected message to their ISP (Internet Service Provider). Usually support or postmaster are the groups responsible for handling these kind of errors.
-   Your contact's ISP can refer to the link provided in the rejected e-mail to get more information about their mail server problem.
-   Once the offending ISP takes steps to secure their mail servers, the organizations that maintain the blacklists will remove their mail server from the blacklist. CAL Internet Services, Inc. will automatically accept e-mails from your contacts once this is done.

At CALIS, we take action to protect our subscribers from SPAM. We utilize SPAM blocking system that maintains a database of blacklisted e-mail servers. Every incoming mail to all our subscribers is scanned by the system to make sure that it is not originating from one of the blacklisted e-mail servers. Any e-mail from such blacklisted server is blocked from entering into your inbox and a rejection message is sent back to the person who tried to send you e-mail. Three types of mail servers are not allowed to send mail to CALIS customers:

-   Open Relays.
-   Dial-up customers with other ISP's (Mail sent from the ISP mail server is OK).
-   Known senders of SPAM.

-   Spam is defined as unsolicited, bulk commercial e-mail.
-   Unsolicited e-mail is any e-mail message received where the recipient did not specifically ask to receive it.
-   Bulk e-mail is any group of messages sent via e-mail, with substantially identical content, to a large number of addresses at once.
-   Commercial e-mail is any e-mail message sent for the purposes of distributing information about a for-profit institution, soliciting purchase of products or services, or soliciting any transfer of funds. It also includes commercial activities by not-for-profit institutions.

These e-mails are unwanted and annoying to the recipient i.e. person who receives SPAM e-mails. California Law allows ISP's to block SPAM and senders of SPAM must cease sending when asked.

Any email that our server detects as spam will automatically be routed to a SPAM folder on our server. The only way for you to access this folder will be to log on to Web Mail from the CALIS site http://www.calis.com/wm/imp/.

Mail designated as spam will be held in the SPAM folder for 7 days, after that it will be automatically deleted. If you believe some legitimate mail has been marked as SPAM you can whitelist the sender, or to opt out of using the SPAM folder, click here.

For instructions on how to access SPAM folder using our Web Mail feature, click here.

Most responsible people who do send unsolicited e-mail usually provide a way to be removed from their list. Look at the beginning and end of the e-mail to see if they mention any way to be removed. Also, you can reply to the offending e-mail and change the 'To:' to be "postmaster" of the sending domain. If the sender was "ABC@badguys.com," you should try sending e-mail to 'postmaster@badguys.com,' telling them that a user on their domain is sending unsolicited e-mail to you that you do not wish to receive. Another thing that you might want to do is look into your e-mail clients method for automatically filtering mail. Most e-mail clients provide a way to automatically delete any e-mail that meets certain constraints. Please see your e-mail client documentation for more information.

Despite the fact that current CALIS SPAM filter blocks most porn or junk e-mails, there are still some commercial e-mails that manage to make it through user's inbox. CALIS has added a new feature to its SPAM filter as part of our continuing efforts to fight unsolicited commercial e-mail, commonly known as SPAM. We are now able to automatically detect most SPAM and mark these e-mails by changing the subject of the e-mail to start with *****SPAM*****. These emails will automatically be archived in a folder called "SPAM" on our server. For more information on how CAL Internet Services handles emails that are marked as SPAM, click here.

If you continue to receive SPAM e-mail, then please let us know (forward a copy to us) and we will try to resolve the problem.

An open mail relay is a mail server that accepts e-mails from any host on the Internet and delivers them to any addresses specified by the host. What this means is that if an organization has an open relay mail server, unscrupulous individuals and other organizations can use this mail server to send unsolicited e-mails (SPAM) to potentially millions of recipients on the Internet at virtually no cost to themselves - they simply supply the list of recipients and one copy of the e-mail, the server handles the burden. They can also forge the header of the e-mail to hide the fact that they are originating the SPAM.

The result is that you will bear the costs of transmitting those e-mails; at the very least you will be deprived of bandwidth.

As well as unsolicited e-mail open mail relays can be used for more malicious purposes, for example distributing e-mail viruses or "mail bombing" (causing service disruption by repeatedly sending large e-mails). While there once was a need for open relay mail servers, they are no longer needed. A mail server should only send mail for its organization members, not for anyone with a connection to the Internet.